SheMed Frequently Asked Questions

Question 1

How does the Pricing work?

Accepted Answer

For detailed pricing information, please visit our treatment page.

Question 2

Which Plan is the best for me?

Accepted Answer

For information on choosing the best plan, please visit our treatment page.

Question 3

What happens if im ineliglible?

Accepted Answer

Your safety is our top priority. If our clinicians feel the programme isn't right for you at this stage, we'll always explain why and make sure you're fully refunded (exclusions apply).

Question 4

Can I cancel whenever I'd like?

Accepted Answer

Yes, you can cancel your plan. Please refer to our cancellation policy for details.

Question 5

Whats included in the programme?

Accepted Answer

Everything you need, all in one place. From clinical support for side effects and questions, to in-app tracking, nutrition guides, diet and exercise advice, and help navigating changes in your body — our programme has got you covered every step of the way.

Question 6

Why should I take a blood test?

Accepted Answer

99% of our members are eligible after taking their blood test. It's an important health screening included in your plan.

Question 7

How does my blood test get processed?

Accepted Answer

We make it as easy as possible — no clinic visits, no needles, and no finger pricks. We use a no-needle blood collection method that you complete at home in minutes. Your kit is included in your plan and everything you need is provided, as well as step by step guidance from our team if you need it.

Question 8

What do we test for?

Accepted Answer

Your blood test screens for key health markers including blood sugar (HbA1c), pre-diabetes, cholesterol, liver health, and kidney function. It's a comprehensive at-home health check that's included in your plan.

Question 9

What are GLP-1s?

Accepted Answer

GLP-1 is a natural hormone your body already produces — it helps regulate hunger, fullness, and blood sugar. GLP-1 medications like Mounjaro and Wegovy work by mimicking this hormone, helping you feel satisfied with less food.

Question 10

What is the difference between Wegovy and Mounjaro?

Accepted Answer

Both are GLP-1 medications used for weight loss, but they work slightly differently. Wegovy contains semaglutide and targets one hormone, while Mounjaro contains tirzepatide and targets two. Both are effective options — the right choice often comes down to how your body responds, personal preference, and budget.

Question 11

Which Plan is the best for me?

Accepted Answer

Everyone's journey is different, so we've built plans to match. If you're ready to commit, our 3, 6, or 12-month plans give you the best savings and everything you need in one price. Prefer to start slow? Our rolling monthly plan lets you get started without the long-term commitment.

Question 12

What dose do I start with?

Accepted Answer

If you're new to GLP-1 medication, or haven't taken it for a while, you'll begin on a low starter dose to give your body time to adjust and help manage side effects. If you're already on medication with another provider, you can switch to SheMed and carry on from your current dose — no need to start from scratch.

Question 13

How long does the process take before you get the first pen?

Accepted Answer

Once you've signed up, your blood test kit is dispatched the same day if ordered before 12pm on a weekday. After you return your sample, our clinicians review your results and if you're eligible, your medication is delivered to your door via next day delivery. Most members have their first pen within a week of their order.

Question 14

Do I need to check in weekly every time?

Accepted Answer

You'll be asked to do a quick weekly check-in through the app — this can be a live video call or a simple self check-in where you log your own details. Every 28 days you'll also complete a short refill questionnaire so our team can track your progress and make sure your treatment is still right for you. It only takes a few minutes and keeps your journey on track.