Frequently Asked Questions

How does the Pricing work?

Choose from a rolling monthly plan or subscribe to one of our 3, 6, or 12-month plans to get the best savings. With all our plans, everything is included in one straightforward price: your blood tests, medication, and clinical support. Find out our latest pricing here.

Which Plan is the best for me?

Everyone's journey is different, so we've built plans to match. If you're ready to commit, our 3, 6, or 12-month plans give you the best savings and everything you need in one price. Prefer to start slow? Our rolling monthly plan lets you get started without the long-term commitment. Find out more here.

What happens if im ineliglible?

Your safety is our top priority. If our clinicians feel the programme isn't right for you at this stage, we'll always explain why and make sure you're fully refunded (exclusions apply).

Can I cancel whenever I'd like?

f you're on our monthly rolling plan, you can cancel anytime with at least 21 days' notice before your next payment. If you're on a commitment plan (3, 6, or 12 months) and need to cancel early, an early termination fee may apply — though you'll always be told the cost before you confirm. Read more on our cancellation policy.

Whats included in the programme?

Everything you need, all in one place. From clinical support for side effects and questions, to in-app tracking, nutrition guides, diet and exercise advice, and help navigating changes in your body — our programme has got you covered every step of the way.

Why should I take a blood test?

Your at-home blood test gives us the full picture of your health so we can tailor your treatment for the best possible results. It also tracks meaningful improvements over time in blood sugar, heart health, and metabolism — not just the number on the scale. With follow-up tests at 6 and 12 months, you'll see exactly how your health is changing. In fact, 99% of our members start with at least one marker outside the optimal range, and most see real improvements within 6 months. Find out more

How does my blood test get processed?

We make it as easy as possible — no clinic visits, no needles, and no finger pricks. We use a no-needle blood collection method that you complete at home in minutes. Your kit is included in your plan and everything you need is provided, as well as step by step guidance from our team if you need it.

What do we test for?

Your blood test screens for key health markers including blood sugar (HbA1c), pre-diabetes, cholesterol, liver health, and kidney function. It's a comprehensive at-home health check that's included in your plan.

What are GLP-1s ?

GLP-1 is a natural hormone your body already produces — it helps regulate hunger, fullness, and blood sugar. GLP-1 medications like Mounjaro and Wegovy work by mimicking this hormone, helping you feel satisfied with less food. Learn more

What is the difference between Wegovy and Mounjaro?

Both are GLP-1 medications used for weight loss, but they work slightly differently. Wegovy contains semaglutide and targets one hormone, while Mounjaro contains tirzepatide and targets two. Both are effective options — the right choice often comes down to how your body responds, personal preference, and budget. Learn More

Which Plan is the best for me?

What dose do I start with?

If you're new to GLP-1 medication, or haven't taken it for a while, you'll begin on a low starter dose to give your body time to adjust and help manage side effects. If you're already on medication with another provider, you can switch to SheMed and carry on from your current dose — no need to start from scratch.

How long does the process take before you get the first pen?

Once you've signed up, your blood test kit is dispatched the same day if ordered before 12pm on a weekday. After you return your sample, our clinicians review your results and if you're eligible, your medication is delivered to your door via next day delivery. Most members have their first pen within a week of their order.

Do I need to check in weekly every time?

You'll be asked to do a quick weekly check-in through the app — this can be a live video call or a simple self check-in where you log your own details. Every 28 days you'll also complete a short refill questionnaire so our team can track your progress and make sure your treatment is still right for you. It only takes a few minutes and keeps your journey on track.

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